Refund Policy: As is industry standard for video media sales, due to the ease of video file and DVD or Blu-Ray duplication and copying, we do not offer refunds for purchases of any of our video products. If you encounter a video download issue or an issue with a DVD or Blu-Ray disk, you may contact us at orders@USAMuscle.com so that we may work to resolve the issue. Please include your order number (from your order confirmation email) and first and last name in any email inquiry concerning an order.
Delivery Policy: Instant Video Downloads are available immediately after purchase. You will be provided a download link on the confirmation webpage of your purchase. You will also receive a download link in the order confirmation email sent to you immediately after purchase.
DVDs and Blu-Ray Disks will be shipped via USPS Ground service (domestically) or Airmail (internationally). We do not offer any other type of delivery options. Depending on availability, DVD and Blu-Ray orders will be shipped with 2 business days. We will contact you in the event of any shipping delays. Length of time for delivery to your address will depend on the location of your delivery address. You will receive a tracking number emailed to you when your DVD or Blu-Ray order is shipped.
Return Policy: In the event of a defective or incorrect DVD or Blu-Ray disk or in issue with a downloaded video file, you must email us at orders@USAMuscle.com for instructions on replacement of the disk or video file. As stated in our refund policy, we do not offer refunds for video purchases. Returns are limited to replacement of the same video title.
Cancellation Policy: Subscriptions to our Premium Membership areas must be canceled by sending an email to cancel@USAMuscle.com. The cancellation email must include your first and last name and your username and/or the email address you used to register your subscription. Cancellation emails must be sent at least 48 hours before the renewal date of your subscription. Subscriptions may be cancelled by email at any time (at least 48 hours before your renewal) and will remain active for your use until the end of your current subscription period.